Job Description

• To provide SAP application support (1st level support) to users

• To provide support of full SAP project/service request life cycle

• To handle SAP user access and authorisation for MY users

• To monitor and manage the SAP system archiving for SKU and documents master data

• Working closely with Level 2 support and recommend SAP solutions, enhancements, and changes of work processes as required

• To provide SAP end-user training

• To perform any IT-related duties assigned by the Manager

• Deal with people both on a business level and IT level and act as the technical point of contact to resolve their application and systems issues that disrupt the service they depends upon

Requirements

• Candidate must possess at least a Bachelor's Degree in Computer Science/Information Technology or equivalent

• Required skill(s): Retail processes/functionalities

• At least 5 years of working experience in the related field

• We emphasize teamwork hence providing advice and guidance to junior colleagues is a MUST

• Strong incident management process and good team spirit

• Creative problem-solving skills and ability to work conceptually

• Customers and end-users focused

• Based in Cheras