Mystery Shopper Programme

We value your patronage and appreciate your confidence in us. Counting you among our customers is something for which we are especially grateful. Furthermore, we understand that quality customer service is what gains customer loyalty. We are also certain that as a customer you would like to enjoy a high standard of service every time you shop at any POPULAR Bookstore. 
Over the past several years, Popular Book Co. (Malaysia) Sdn. Bhd. has been exploring various options towards providing our customer with quality customer service. 

As part of our commitment to our valued customers, we would like to share an important development pertaining to this with you. 

I am sure you will agree that unless POPULAR proactively makes an effort to understand what goes through the minds of our customers, we will lose touch with what is important to you. 

How can we serve you better? 

One effective way of "listening to the voice of the customer" is through Mystery Shopping. In a typical exercise, a Mystery Shopper is engaged to test the staff and assess the level of service delivered. 

To start the ball rolling, the process of Mystery Shopper has been analyzed carefully and we believe that our customers will be the most ideal people to assist us in this project. 

If you are interested to become a Mystery Shopper for POPULAR Book Company (M) Sdn. Bhd., details are as below:- 

Who Can Be A Mystery Shopper Of Popular? 

All Customers of Popular Book Co (Malaysia) Sdn. Bhd.

Malaysian citizens of 21 years of age and above (Shoppers will be randomly selected and The Company reserves the right to appoint anyone according to suitability).

Working members or non-working members (e.g. students, housewife, teacher, retiree, etc.)

Not a family member of an existing Popular Staff.

What Does A Mystery Shopper Need To Do?

How To Become Mystery Shopper Of Popular?

* There Are 3 Ways To Become A Mystery Shopper For Popular Book Co. (Malaysia) Sdn Bhd, Details As Below:- 
(a) Complete Registration Form and submit online
(b) Print out Registration Form, complete it and fax to 03-9179 6008 
(c) By email to the email address below:-
[email protected] 

What Are The Benefits Of A Mystery Shopper? 

Free RM50 Popular's Gift Vouchers for every store assigned according to the assigned period.
Continue to experience excellent services provided by Popular Book Co. (Malaysia) Sdn. Bhd.

Registration Form
Mystery Shopper Guideline

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